Orders of $99 or more FREE SHIPPING

Please contact us with questions or comments about our product.? Gaming is a way of life and we understand that your dice are important to you.? We strive for quality in our dice sets want you to be completely satisfied with your set.

Email Us At:

[email protected]

Contact Us Directly At:

[email protected]
[email protected]


At Crit Hit Ceramics, our commitment to providing excellent customer service is at the heart of everything we do. We understand that our customers are not just patrons but partners in our journey to create exquisite hand-made ceramic gaming dice. Here’s how we strive for excellence in customer service:

1. **Responsive Communication:** We believe that open and timely communication is the foundation of outstanding customer service. Our team is dedicated to responding promptly to inquiries, concerns, and feedback. Whether you reach out to us through email, social media, or our website, you can expect a swift and helpful response.

2. **Personalized Attention:** Every customer is unique, and we recognize that their needs may vary. We take pride in offering personalized assistance to ensure that each customer’s experience with Crit Hit Ceramics is tailored to their preferences and requirements. Whether you have questions about our products, need assistance with an order, or seek customizations, we’re here to help.

3. **Quality Assurance:** Our commitment to excellence extends to the quality of our products. We meticulously craft each ceramic gaming dice set to meet the highest standards. If you ever encounter an issue with your purchase, we have a dedicated quality assurance process in place to address and resolve any concerns swiftly.

4. **Transparency:** We believe in transparency throughout the customer journey. From providing detailed product descriptions and images on our website to offering clear pricing and shipping information, we strive to ensure that our customers have all the information they need to make informed decisions.


5. **Timely Deliveries:** We understand the excitement of receiving your hand-crafted dice, and we work diligently to ensure that your orders are processed efficiently and delivered on time. Our commitment to punctuality is a reflection of our respect for your time and enthusiasm.

6. **Continuous Improvement:** We value feedback from our customers as it helps us improve our products and services. Your input drives our efforts to refine and innovate, ensuring that we consistently meet and exceed your expectations.

7. **Accessibility:** Our goal is to make the Crit Hit Ceramics experience accessible to all. We strive to accommodate various preferences and needs, offering options for customization, secure payment methods, and accessible customer support channels.

8. **Community Engagement:** We actively engage with our gaming community to foster a sense of belonging and collaboration. We participate in events, conventions, and online forums, where we can connect with fellow gamers, share our passion, and gather valuable insights.

At Crit Hit Ceramics, we view excellent customer service as more than just a business practice; it’s a reflection of our commitment to the gaming community. We are dedicated to creating a positive and memorable experience for every customer, and we look forward to sharing our passion for hand-made ceramic gaming dice with you. Thank you for being a part of our journey.